IN CASE OF AN OUTAGE:
If your electricity goes off, check your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only to be reset. If the problem is not in your main panel, call a neighbor to determine if other homes in the area have been affected. If the problem is not within your home’s wiring, or if several homes are involved, please report the outage.
TO REPORT AN OUTAGE:
Call Northeastern at (260) 625-3700 or (260) 244-6111 or log into your account to report your outage using SmartHub, here.
Are your a member interested in using SmartHub? Are you looking for a new way to view your usage or pay your bill at Northeastern REMC? Click here to learn more, download the SmartHub App today!
When you call in an outage, give us your name and address as it is listed on the bill. If you know the cause of the outage, please describe it (a limb is on the line, a pole has been hit by a car, etc.). Informing us of the nature of the outage saves a great deal of our time and your inconvenience. When you report the outage to us, be assured that repairs will be made as quickly as possible. If our automated phone system answers during a large outage please have your phone, account or meter number available.
If someone in your home is dependent of life-support equipment (respirator, infant heart monitor, etc.) please notify us. We also suggest that you provide us with a note from your physician, on their letterhead, to be placed in your file. This will alert us during restoration efforts.
PREPARING FOR A STORM:
Through rain and wind and snow and ice, Northeastern REMC strives to keep the power on for every home and business in our community.
Although NREMC works as quickly as possible to get the lights back on when an outage does occur, there are some steps you can take before, during, and after an outage. The key is being prepared. Be sure to plan for these fundamental needs.