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Payment Options

Payment Locations
Electric bills can be paid in person or placed in the night deposit box at Northeastern REMC’s headquarters located on the eastern edge of Columbia City in Park 30 Business Center, three miles west of the Whitley/Allen county line.

      Northeastern REMC                                     260-244-6111 (Whitley County)
      4901 East Park 30 Drive                               260-625-3700 (Allen County)
      Columbia City, Indiana 46725                       Office hours are Monday - Friday, 7:30 a.m. - 4:30 p.m.

Walmart accepts Northeastern REMC payments
Members can pay their Northeastern REMC bill at any Walmart in the country. Cash or debit cards (no credit cards or personal checks) will be accepted at their Customer Service desks. Walmart will add an 88 cents service charge to the bill.  Payments should be made three business days prior to due date.  DO NOT make a payment at any Walmart location if your account is within 2 weeks of possible disconnection.

Online Payments

SmartHub Logo

Click on SmartHub icon to log-in, view and pay your bill.

Once you log in please click on "Make Payment".  Please confirm the accuracy of information before submitting payment.  All electronic transactions made from this web site are secure and private.  You can choose to pay your electric bill with VISA, MasterCard, Discover or your checking account.

Need more information?
Click here to learn more, SmartHub How To's and FAQ's information sheet.

Budget Billing
Northeastern will average a member’s previous year’s total by dividing it by twelve (12) payments.  Once established, the twelfth (12) bill will be adjusted to reflect the difference in actual billing amounts. Any overpayments will be credited and any underpayment will be added.  A member must have received service at the same location for a minimum of 12 months. The account must be paid up to date to participate.  Contact Member Services to sign up.

Pay for electricity YOUR WAY
with our BANK-A-WATT PRE-PAY program!
Bank-a-watt Prepay Logo

With BANK-A-WATT prepay billing, you have the flexibility to pay for electricity how and when you choose, in whatever amount you choose.  Daily, weekly or monthly… you select the payment plan that works best for you and the amounts that fit into your budget.

Your electric usage and account balance are calculated daily.  You can monitor your account by phone, online at or by using a SmartHub app on your mobile device or tablet. You decide how much electricity you want to purchase and pay for it with cash, check, debit or credit card.  When your account runs low you will get an alert by phone, text or email (your choice) to let you know it is time to “recharge” your account to the level you desire.  You can purchase enough electricity to last a day, a week, a month, or longer.

Signing up for BANK-A-WATT is easy!  Simply review the Member Agreement then print off and bring the signed application to our office, scan and email it to us, or mail it.  A Member Services Representative will call you when it is received to complete the sign-up process.

A minimum first-time energy purchase of $50 is required.  Any payment made into your account thereafter must be at least $5.  If your balance reaches $0 your meter will automatically disconnect after 9:00 a.m. the next business day.  Once a $25 credit balance is established reconnection will take place within an hour without any late, disconnect or reconnect fees.  

If it will be easier on your budget to make daily or weekly payments, or if you are leaving for the season and don’t want to be worry about your bill, then BANK-A-WATT might be the program for you.  

Visit our office at 4901 East Park 30 Drive, Columbia City, or call 244-6111/625-3700 and our Member Services Representatives will be happy to help you sign up for this convenient new program.  Our office hours are 7:30 a.m. - 4:30 p.m. Monday – Friday.

Levelized Billing
With levelized billing, a member's monthly electric bill is based on a rolling average of electric use from the current month and past eleven months. This amount will not be the exact same amount each month but will be levelized to avoid extreme fluctuations.  A member must have received service at the same location for a minimum of 12 months. The account must be paid up to date to participate.  Contact Member Services to sign up.

Third Party Notification
Northeastern REMC will notify a third party if a relative or a friend's electric service is at risk of being turned off for nonpayment. You are not responsible for payment - you will simply be made aware of the situation so that they can act accordingly.  Contact Member Services to sign up.

Payment Assistance
Need assistance in paying your utility bills? Click here to view a brochure that might be able to offer help!

For billing and payment questions or to contact a member service representative, call us at (260) 625-3700 or 244-6111, or Contact Member Services.

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