Electric Service

Payment Options

Northeastern offers several options to make paying your bill more convenient. If you can’t find what you’re looking for here, please get in touch with member services at 260-625-3700.

At Northeastern REMC, we make paying your bill simple and convenient with several options to fit your needs. Whether you prefer to pay in person, online, by phone, or through automatic payments, we’ve got you covered. Explore all the ways you can manage your account and stay connected.

Online payments

Northeastern members can manage their electric account 24/7 with SmartHub, a free online billing and payment portal.

SmartHub allows you to:

Make a payment
Store payment options
View your electric usage history
Notify member services of account issues
and more!

Click here to sign up and follow the on-screen instructions. Have your most recent bill handy for a quick setup!

Make a payment by phone

Call 260-625-3700 to make your payment.

Northeastern’s convenient pay-by-phone service allows members the flexibility to pay their bill any time of the day through our secure payment portal. Please have your electric or propane account number, your checking account number, and your bank’s routing number or credit card available when you call.

Make a payment by mail

Follow the instructions on your bill to pay by mail by sending your payment and bill stub to:

Northeastern REMC
PO Box 291
Columbia City IN 46725

Make a payment in-person

Visit us in person at our Columbia City headquarters, where you can pay with cash, check, or card. For added convenience, we also offer a drive-thru to help save you time.
 
Northeastern REMC
4901 East Park 30 Drive
Columbia City IN 46725
 
 Hours:
Monday – Friday
7:30 a.m. to 4:00 p.m.
Walmart & Kroger
Members can pay their Northeastern REMC bill at most Walmart and Kroger stores nationwide. Cash or debit cards (no credit cards or personal checks) will be accepted at their customer service desks. Please note that Walmart and Kroger may add a service charge to the bill. Payments should be made five business days prior to the due date. To avoid disconnection, please do not make a payment at any Walmart or Kroger location if your account is within 2 weeks of possible disconnection.
 
There are other third-party websites available that keep track of your bills and pay them directly from their app, like doxo.com. While apps and websites like this are more convenient for the user, they usually include a service fee. Please be aware that these websites are not affiliated with Northeastern REMC in any way. These sites cannot guarantee that payments are applied to your Northeastern REMC account properly and on-time which could result in late fees or disconnections.  

Take control of your bill

We offer convenient options to make managing your electric account easier than ever. With Auto Pay, Paperless Billing, and Prepaid Billing, you can customize your payment experience to fit your lifestyle. Save time, reduce paper clutter, and stay in control of your energy usage—all on your terms. Explore the options below to find what works best for you!

Automatic Payment ensures your bill is paid on time every month, hassle-free! With Auto Pay, Northeastern REMC will automatically deduct your payment on the due date from your chosen checking, savings account, or credit card. It’s perfect for frequent travelers or anyone seeking convenience and peace of mind. Plus, it’s free to use!
 
To enroll in Auto Pay:
 
  • Log in to SmartHub.
  • Select Billing & Payments from the red menu bar.
  • Click Auto Pay Program in the left menu.
  • Choose Sign Up for Auto Pay.
  • Add a new payment account or use an existing one.
  • Accept the Terms and Conditions and submit.
  • Enjoy the ease of worry-free payments!
Paperless Billing is an eco-friendly way to receive your bill via email instead of by mail.
 
Once enrolled, you’ll get an email notification when your bill is due, making it easy to view and pay online. With SmartHub, you can access your bill anytime, view it as a PDF, and track your usage.
 
Log into your account to sign up for paperless billing today and enjoy a simpler, greener way to manage your account!
Say Goodbye to Surprise Bills with Prepaid Billing!
 
Take control of your energy usage with Northeastern’s Prepaid Billing. This flexible option lets you pay for electricity in advance and recharge your account whenever it’s convenient for you—online, over the phone, or in person.
 
How It Works:
 
  • Purchase electricity before you use it.
  • Get alerts via email, text, or phone when your balance runs low.
  • Maintain a credit balance to avoid service interruptions. No additional fees apply if funds run out—just recharge to reconnect!
 
Why Choose Prepaid Billing?
 
  • Set your own payment schedule.
  • Buy electricity when it fits your budget.
  • Track and manage your energy use.
  • No deposits, late fees, or surprise bills!
  • Enjoy a simpler, more flexible way to manage your account!
Learn more

Payment Assistance Resources

If you’re struggling to pay your electric bill, there are several community resources available to help. These organizations and agencies can provide financial assistance, connect you to additional services, and help you navigate your options. Reach out to them directly for more information and assistance.

Below are a few of the organizations available to help. Click to expand each one to learn more.

Indiana 2-1-1 is a free, confidential resource that connects individuals and families to essential health and human services. This easy-to-remember number provides 24/7 assistance, offering referrals to community-based organizations for a wide range of needs.
 
Common reasons to call 2-1-1 include:
 
Food, clothing, and shelter
Financial assistance for rent or utilities
Mental health support
Legal aid and education resources
Healthcare needs and SNAP benefits registration
Transportation and counseling
If you need help, dial 2-1-1 anytime for support tailored to your situation.
The Indiana Housing & Community Development Authority provides support through the Low Income Home Energy Assistance Program (LIHEAP) to help eligible households with their energy bills.
 
For more information or assistance, contact:
Community Programs Manager, EAP
Indiana Housing & Community Development Authority
30 South Meridian St, Suite 900
Indianapolis, IN 46204
 
This program is designed to ease the financial burden of heating and energy costs for low-income households. Reach out to learn how LIHEAP can help.
BrightPoint offers the Energy Assistance Program (EAP) to help families pay a portion of their winter heating bills. Serving over 7,200 families across Allen, DeKalb, LaGrange, Noble, Steuben, and Whitley Counties, this program provides critical support during the colder months.
 
For more information, contact BrightPoint in your specific county to see how they can assist you with your energy needs.

Combined Community Services (CCS) brings community resources together in Kosciusko County to assist families facing immediate crises while offering long-term support through case management. Their mission is to provide a “hand up, not a handout,” empowering individuals and families to achieve stability and independence.

Combined Community Services
1195 Mariners Drive
Warsaw, IN 46582
Phone: 574-269-6019

Reach out to CCS for support and access to resources in your community.

Your local township trustee may offer utility bill assistance for those in need. Township trustees are a valuable resource for community aid, so don’t hesitate to reach out. To find your local trustee, visit Indiana Township Association’s website or check your county government website for contact information. You can also call your local government offices for guidance.

In addition to township trustees and community programs, organizations like the Salvation Army, Catholic Charities, Lutheran Social Services, and local churches often provide utility bill assistance and other forms of support. These groups are committed to helping families in need by offering financial aid, counseling, food, shelter, and more. Many of these organizations have programs tailored to specific needs and may also partner with other local agencies to extend their reach. Contact them directly to learn more about the resources they provide and how they can assist you.