For many members, the COVID-19 pandemic is not just a public health crisis – it is a growing economic crisis as well. The suspension of disconnects kept power flowing to homes and businesses across Northeastern Indiana during the first several months of the COVID-19 pandemic. Many members even contributed to our neighbor-aid program to help others pay their electric bills. The generosity of our members is something we don’t take for granted.
Now, as many businesses reopen and more and more people are headed back to work, we wanted to shift our focus to giving you as many options as you need to get your electric bill back on track. The temporary suspension of disconnects, was not a bill waiver, and we understand the difficulty in getting caught up on any bill after falling behind. This is why our team has come up with some creative options for you to choose from.
The most important thing you can do is talk to us. Please don’t feel embarrassed if you need to discuss payment options. We understand that COVID-19 has caused circumstances out of everyone’s control. We’re here to help and are committed to continuing to power life’s moments for you and all of our members.
Additional financial resources are available or learn about our prepay plan.
In order to keep delivering the excellent reliability of your electric system, it is critical for Northeastern REMC to have a healthy workplace for key personnel available for emergency situations and power restoration.
As of July 6, we have reopened the lobby. The lobby is open Monday through Friday from 7:30am – 4:30pm
Please keep in mind:
- Maximum lobby occupancy is 4.
- If you feel ill, please do not enter.
- Masks are encouraged.
Thanks for helping us keep our employees and members safe! Don’t forget that you can still use the drive through, drop box, and you can manage your account and pay your bill online.
There are several ways to pay your bill. Pay online, use the SmartHub app on your phone or call 1-888-413-6111 to use the automated system or talk to a member service representative. You can also pay by mail by following the instructions on your paper bill.
No, not ever! Even under normal circumstances, Northeastern REMC is proud to provide several convenient ways to accept payment, none of which include additional processing fees.
The most important thing you can do is talk to us. Please don’t feel embarrassed if you need to discuss payment options. We understand that COVID-19 has caused circumstances out of everyone’s control. We’re here to help and are committed to continuing to power life’s moments for you and all of our members.
Additional financial resources are available or learn about our prepay plan.
If you lose power, please call us at 888-413-6111 or report your outage online immediately. We will still send crews to safely restore power just as we always have. Please utilize the outage map on our website or check Facebook for real-time outage updates. The map shows the size of the outage and how many members are currently effected.
The safety of our employees and membership and reliability of the electric system are our top priorities. Our employees are taking several precautionary measures to stay safe. We are closely monitoring the situation and meeting daily to determine what is best for our staff.