Northeastern REMC is voluntarily pausing disconnects for nonpayment in response to the COVID-19 pandemic, effectively immediately, and will be closing the office to the public.
Because our members will be facing potential financial hardships due to closed businesses and self-quarantine measures, we are temporarily pausing all disconnects so you will not be without power. In addition, all new late fees incurred will be waived until June 1 (subject to review) Your usage and amount due will continue to accrue as you use electricity, but our most flexible payment arrangements will be offered to members experiencing a hardship as a result of COVID-19.
It is imperative for Northeastern REMC to maintain a healthy workplace to keep key personnel available for emergency situations and power restoration. For this reason, our offices will remain closed to the public until further notice. You can still reach us by phone at 1-888-413-6111 or on the contact us page.
If you would like to help provide assistance for a neighbor during this time, you can do so with our Northeastern Neighbor Aid fund.
In order to keep delivering the excellent reliability of your electric system, it is critical for Northeastern REMC to have a healthy workplace for key personnel available for emergency situations and power restoration. For this reason, our offices will remain closed to the public until further notice.
There are several ways to pay your bill. Pay online, use the SmartHub app on your phone or call 1-888-413-6111 to use the automated system or talk to a member service representative. You can also pay by mail by following the instructions on your paper bill.
No, not ever! Even under normal circumstances, Northeastern REMC is proud to provide several convenient ways to accept payment, none of which include additional processing fees.
Because our members will be facing potential financial hardships due to closed businesses and self-quarantine measures, we are temporarily pausing all disconnects so you will not be without power. We encourage all members to continue to pay their bill to avoid a larger amount on their bill when the pause is lifted. As we all know, once you get behind on a bill, it becomes difficult to catch up. Additional financial resources are available here or learn about our prepay plan.
Even though we have paused disconnects, our system will still be sending out automatic phone and email notifications. Please keep in mind at this time if you have received a disconnect notice, you will not be disconnected, but it is still a good reminder to pay your bill.
There are many resources available to members who are struggling financially. For a list of these resources, please visit our payment options page and scroll to the bottom of the page for additional resources.
If you lose power, please call us at 888-413-6111 or report your outage online immediately. We will still send crews to safely restore power just as we always have. Please utilize the outage map on our website or check Facebook for real-time outage updates. The map shows the size of the outage and how many members are currently effected.
The safety of our employees and membership and reliability of the electric system are our top priorities. Our employees are taking several precautionary measures to stay safe. We are closely monitoring the situation and meeting daily to determine what is best for our staff.
In light of recent hardships families are facing due to COVID-19 and subsequent business closures, Northeastern REMC has created the Northeastern Neighbor Aid fund based on YOUR feedback. So many members have reached out for a way to help. This allows members to contribute monetarily to help cover the electric bills of those significantly impacted by the COVID-19 crisis.