Northeastern offers several options to make paying your bill more convenient. If you can't find what you're looking for here, please contact member services at 1-888-413-6111.
Northeastern members can manage their electric account 24/7 by computer or smartphone with SmartHub, a free online billing and payment portal.
SmartHub allows you to:
- Make a payment
- Store payment options
- View your electric usage history
- Report an outage
- Select paperless billing
- Notify member service of account issues
- Communicate directly with the cooperative
- How do I sign up for SmartHub?
Click here and follow the onscreen instructions for signing up for the service if you have not already done so. Please have a copy of your most recent electric or internet bill available to make the transaction as smooth as possible.
Auto Pay is the hassle-free way to make sure your bill is paid on time every month.
When you sign up, NREMC will deduct your payment on your regular due date from a checking or savings account, or a credit card that you designate. It is an ideal program for members who travel frequently or want the convenience and peace of mind knowing their bill will be paid on time each month. There is no cost to use this payment feature.
To enroll in Auto Pay:
Login to your account with SmartHub
Select ‘Billing & Payments‘ from the red menu bar.
Click ‘Auto Pay Program’ in the left menu screen
Click ‘Sign Up for Auto Pay‘
Choose to Add a New Payment Account or Use Existing
Accept the Terms and Conditions and click submit.
Paperless billing is an environmental-friendly way to receive your bill via email instead of in the mail.
Once enrolled, you will receive an email that your bill is due and then you can view your bill online. You will still need to follow the necessary steps to make a payment, but it's only a click away. At any time, you can view your bill and usage online or by using the SmartHub app. You can also view your bill as a PDF in the same way you would view a paper bill. You can also sign up for paperless billing by following these instructions.
Northeastern's convenient pay-by-phone service allows members the flexibility to pay their bill anytime of the day through our automated payment system. Please have your account number and your checking account and routing number or credit card available when you call.
Call 1-888-413-6111 to make your payment.
Pay in-person with cash, check or card at our headquarters in Columbia City or by mailing your payment to:
4901 East Park 30 Drive
Columbia City IN 46725
Hours: M – F | 7:30 a.m. to 4:30 p.m.
Walmart & Kroger
Members can pay their Northeastern REMC bill at most Walmart and Kroger stores in the country. Cash or debit cards (no credit cards or personal checks) will be accepted at their customer service desks. Walmart will add an 88 cents service charge to the bill. Payments should be made three business days prior to due date. To avoid disconnection, please do not make a payment at any Walmart or Kroger location if your account is within 2 weeks of possible disconnection.
There are other third-party websites available that keep track and pay all of your bills directly from their app like doxo.com. While apps and websites like this are more convenient for the user, they usually include a service fee. Please be aware that these websites are not affiliated with Northeastern REMC in any way. These sites cannot guarantee that payments are applied to your Northeastern REMC account properly and on-time which could result in late fees or disconnections.
Tired of being surprised by the amount of your electricity bill? You can now sign up for Northeastern's pre-pay program, Bank-a-Watt. This program gives you the flexibility to pay for electricity through a payment plan that works best for you and the amounts that fit into your budget.
Your electric usage and account balance will be calculated daily. You can monitor your account by phone, online, or by using a SmartHub app on your mobile device or tablet. You decide how much electricity you want to purchase and pay for it with cash, check, debit or credit card. When your account runs low you will get an alert by phone, text or email (your choice) to let you know it is time to “recharge” your account to the level you desire. You can purchase enough electricity to last a day, a week, a month, or longer.