Northeastern offers several options to make paying your bill more convenient. If you can't find what you're looking for here, please contact member services at 1-888-413-6111.
Northeastern members can manage their electric account 24/7 by computer or smartphone with SmartHub, a free online billing and payment portal.
SmartHub allows you to:
- Make a payment
- Store payment options
- View your electric usage history
- Report an outage
- Select paperless billing
- Notify member services of account issues
- Communicate directly with the cooperative
How do I create a SmartHub log-in?
Click here and follow the onscreen instructions for signing up for the service if you have not already done so. Please have a copy of your most recent electric or propane bill available to make the transaction as smooth as possible.
Automatic Payment is the hassle-free way to make sure your bill is paid on time every month.
When you sign up, NREMC will deduct your payment on your regular due date from a checking or savings account, or a credit card that you designate. It is an ideal program for members who travel frequently or want the convenience and peace of mind knowing their bill will be paid on time each month. There is no cost to use this payment feature.
To enroll in Auto Pay:
Log in to your account with SmartHub
Select ‘Billing & Payments‘ from the red menu bar.
Click ‘Auto Pay Program’ in the left menu screen
Click ‘Sign Up for Auto Pay‘
Choose to Add a New Payment Account or Use Existing
Accept the Terms and Conditions and click submit.
Paperless billing is an environmentally friendly way to receive your bill via email instead of in the mail.
Once enrolled, you will receive an email that your bill is due and then you can view your bill online. You will still need to follow the necessary steps to make a payment, but it's only a click away. At any time, you can view your bill and usage online or by using the SmartHub app. You can also view your bill as a PDF in the same way you would view a paper bill. You can also sign up for paperless billing by following these instructions.
Northeastern's convenient pay-by-phone service allows members the flexibility to pay their bill any time of the day through our secure payment portal. Please have your electric or propane account number, your checking account number, and your bank's routing number or credit card available when you call.
Call 1-888-413-6111 to make your payment.
Pay in-person with cash, check or card at our headquarters in Columbia City:
4901 East Park 30 Drive
Columbia City IN 46725
Hours: M – F | 7:30 a.m. to 4:00 p.m.
or by mailing your payment to:
PO Box 291
Columbia City IN 46725
Walmart & Kroger
Members can pay their Northeastern REMC bill at most Walmart and Kroger stores in the country. Cash or debit cards (no credit cards or personal checks) will be accepted at their customer service desks. Walmart will add an 88 cent service charge to the bill. Payments should be made three business days prior to due date. To avoid disconnection, please do not make a payment at any Walmart or Kroger location if your account is within 2 weeks of possible disconnection.
There are other third-party websites available that keep track and pay all of your bills directly from their app like doxo.com. While apps and websites like this are more convenient for the user, they usually include a service fee. Please be aware that these websites are not affiliated with Northeastern REMC in any way. These sites cannot guarantee that payments are applied to your Northeastern REMC account properly and on-time which could result in late fees or disconnections.
Tired of being surprised by the amount of your electric bill? You can now sign up for Northeastern's Prepaid Billing.
How it works: You purchase electricity before you use it. Payments can be made when you want – online, over the phone, or in-person at our office. When your account runs low, you will get an alert by email, phone call, text, or all three letting you know it's time to recharge your account.
You must maintain a credit balance while on prepaid. If your account runs out of funds, your service is disconnected until you add more, but you are not charged additional fees.
Why it's a good choice
• Choose your payment schedule
• Purchase electricity when convenient
• Monitor electric use
• No deposits, late fees, or surprise monthly bills