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Payment options

Payment and billing options

Pay Now Understanding Your Bill

Payment options

Northeastern offers several options to make paying your bill more convenient. If you can't find what you're looking for here, please contact member services at 1-888-413-6111.

Pay online

Northeastern members can manage their electric account 24/7 by computer or smartphone with SmartHub, a free online billing and payment portal.

SmartHub allows you to:

  • Make a payment
  • Store payment options
  • View your electric usage history
  • Report an outage
  • Select paperless billing
  • Notify member services of account issues
  • Communicate directly with the cooperative

How do I create a SmartHub log-in?

Click here and follow the onscreen instructions for signing up for the service if you have not already done so. Please have a copy of your most recent electric or propane bill available to make the transaction as smooth as possible. 

Auto Pay & Paperless

Automatic Payment is the hassle-free way to make sure your bill is paid on time every month.

When you sign up, NREMC will deduct your payment on your regular due date from a checking or savings account, or a credit card that you designate. It is an ideal program for members who travel frequently or want the convenience and peace of mind knowing their bill will be paid on time each month. There is no cost to use this payment feature.

To enroll in Auto Pay:

Log in to your account with SmartHub
Select ‘Billing & Payments‘ from the red menu bar.
Click ‘Auto Pay Program’ in the left menu screen
Click ‘Sign Up for Auto Pay‘
Choose to Add a New Payment Account or Use Existing
Accept the Terms and Conditions and click submit.

 

Paperless billing is an environmentally friendly way to receive your bill via email instead of in the mail.


Once enrolled, you will receive an email that your bill is due and then you can view your bill online. You will still need to follow the necessary steps to make a payment, but it's only a click away. At any time, you can view your bill and usage online or by using the SmartHub app. You can also view your bill as a PDF in the same way you would view a paper bill. You can also sign up for paperless billing by following these instructions.

Pay-by-phone

Northeastern's convenient pay-by-phone service allows members the flexibility to pay their bill any time of the day through our secure payment portal. Please have your electric or propane account number, your checking account number, and your bank's routing number or credit card available when you call.

Call 1-888-413-6111 to make your payment.

Pay in-person or by mail

Pay in-person with cash, check or card at our headquarters in Columbia City:
Northeastern REMC
4901 East Park 30 Drive
Columbia City IN 46725

 Hours: M – F | 7:30 a.m. to 4:00 p.m.

or by mailing your payment to:

Northeastern REMC
PO Box 291
Columbia City IN 46725

Payment options with Kroger and Walmart

Walmart & Kroger
Members can pay their Northeastern REMC bill at most Walmart and Kroger stores in the country. Cash or debit cards (no credit cards or personal checks) will be accepted at their customer service desks. Walmart will add an 88 cent service charge to the bill. Payments should be made three business days prior to due date. To avoid disconnection, please do not make a payment at any Walmart or Kroger location if your account is within 2 weeks of possible disconnection.

There are other third-party websites available that keep track and pay all of your bills directly from their app like doxo.com. While apps and websites like this are more convenient for the user, they usually include a service fee. Please be aware that these websites are not affiliated with Northeastern REMC in any way. These sites cannot guarantee that payments are applied to your Northeastern REMC account properly and on-time which could result in late fees or disconnections.  

Prepaid Billing

Tired of being surprised by the amount of your electric bill? You can now sign up for Northeastern's Prepaid Billing.

How it works: You purchase electricity before you use it. Payments can be made when you want – online, over the phone, or in-person at our office. When your account runs low, you will get an alert by email, phone call, text, or all three letting you know it's time to recharge your account. 

You must maintain a credit balance while on prepaid. If your account runs out of funds,  your service is disconnected until you add more, but you are not charged additional fees.

Why it's a good choice

•  Choose your payment schedule
•  Purchase electricity when convenient 
•  Monitor electric use
•  No deposits, late fees, or surprise monthly bills

Click to learn more about prepaid billing

 

 

Payment Assistance Resources

  • Indiana 211
  • Indiana Housing & Community Development Authority
  • BrightPoint - energy assistance
  • Combined Community Services (Kosciusko only)
  • Township Trustees
  • Additional resources

Indiana 2-1-1 is a national dialing code for free access to health and human service information and referral.  2-1-1 is an easy-to-remember number that helps connect individuals and families in need to community-based organizations. Today, 2-1-1 reaches approximately 77 percent of the U.S. population.healthcare needs, and SNAP benefits registration.

Most of the calls related to basic needs like food, clothing, shelter, and financial assistance for rent and utilities, however, people can call 2-1-1 for assistance with mental health needs, legal or educational needs, Dial 2-1-1 for FREE, confidential, 24-hour information and referral  assistance for: housing, shelter, food, legal aid, clothing, education, counseling, utility assistance, health Care and transportation

 

Learn more

The Indiana Housing & Community Development Authority offers Low Income Home Energy Assistance Program (LIHEAP)

Attn: Community Programs Manager, EAP
30 South Meridian St, Suite 900
Indianapolis, IN 46204

Learn more

BrightPoint offers an Energy Assistance Program (EAP) that helps pay a portion of winter heating bills. Brightpoint serves more than 7,200 families in Allen, Dekalb, LaGrange, Noble, Steuben, and Whitley Counties.

24-Hour Appointment Line: 800-589-2264

Allen County
Brightpoint - Allen County
227 E Washington Blvd
Fort Wayne IN 46802
260-423-3546
www.mybrightpoint.org

Noble County
Brightpoint - Noble County
119 W Mitchell St
Kendallville IN 46755
260-423-3546
www.mybrightpoint.org

Huntington County
Community & Family Services, Inc.
1255 Engle St
Huntington IN 46750
Telephone: 260-356-1098
www.communityandfamilyservices.org

Kosciusko County
REAL Services, Inc - Kosciusko County
720 E Winona
Warsaw IN 46580
Telephone: 574- 269-1173
www.realservices.org

Wabash County
Area Five - Wabash County
105 Olive Street
Wabash IN 46992
260-563-6860
www.areafive.com

Whitley County
Brightpoint - Whitley County
885 W Connexion Way Sute 200
Columbia City IN 46725
260-423-3546
www.mybrightpoint.org
 

 

Learn more

Combined Community Services “Helps Neighbors Help Neighbors” by bringing the communities’ resources to a single location to assist families in immediate crisis and through long-term case management by giving a ‘Hand Up, not a Hand Out’.

Combined Community Services
1195 Mariners Drive
Warsaw, IN 46582
Phone: 574-269-6019​
 

Learn more

Assistance from Township Trustees
Please contact your local township trustee to ask about utility bill assistance. For a directory of township trustees, please click below.

Whitley County Township Trustees

Allen County Township Trustees

Kosciusko County Township Trustees

Wabash County Township Trustees

Huntington Township Trustees

Noble County Township Trustees

There are many groups in our service area that may offer additional help.

Salvation Army
Catholic Charities
Lutheran Social Services

Contact your church or an area church

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Contact Us: 888-413-6111

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©2023 Northeastern REMC. All Rights Reserved.

  • My Account
    • Pay Now/View Bill
    • Understanding Your Bill
    • Payment Options
    • Moving
    • Capital Credits
    • Rates
    • New Member
  • Programs and Services
    • Solar Energy Options
    • Tree Trimming and Removal
    • Surge Protection
    • Propane
    • Water Heater Rebate
    • Security Lighting
    • Electric Standards Manual
    • Peak Thermostat Program
  • Safety
    • Request a Safety Demo
    • Call Before You Dig
    • Power Line Safety
    • Pet Safety
    • Tree Planting Safety
  • Community Involvement
    • Art Contest
    • College Scholarship
    • Co-Op Connections Discount Card
    • Operation Round Up®
    • Camp Kilowatt
    • Page Day at the Statehouse
    • Youth Power & Hope Awards
    • Youth Tour to Washington, D.C.
  • Power Outages
    • Report an Outage
    • Outage FAQs
    • Outage Map
  • About Us
    • Contact Us
    • News from NREMC
    • Blog
    • Our History
    • Leadership and Board Members
    • Employment
    • Newsletters
    • Governance
    • Touchstone Energy Cooperatives
    • Cooperative Principles
    • Kilowatts and Coffee Video Series