Many electric, gas, and water customers nationwide are targeted by utility scams daily. Do you know how to recognize a scam?
Scams are constantly evolving, and we want to make sure you can recognize one if anyone is ever impersonating NREMC.
When making a payment, our member services team will transfer you to a secure automated system that is a safe place to enter your information.
Scammers often suggest unusual payment methods like digital payment apps, crypto currencies, or money transfers. We never ask for any of these, including wire transfers, prepaid debit, or gift cards.
Utility bill assistance scams are also out there. This happens when someone reaches out to you claiming to be a (fake) federal program that can help pay your utility bill. The scammer will ask for personal information like your social security number. The scammer will then promise to get back to you, but instead, they use your private information to steal your identity.
- Slow down. Scammers will pressure you to act fast and demand immediate payment.
- Hang up. If something doesn't sound right, hang up and call us.
- Avoid clicking on any links or downloading attachments from suspicious emails or texts.
If a phone call ever sounds suspicious, call us anytime at 1-888-413-6111.
